Shipping Policy
Please read our shipping policy carefully before finalizing your order. This policy clarifies the terms under which you and we can modify or cancel the contract, act in case of a problem, and informs you about other crucial aspects.
If you identify an error in these terms or deem a modification necessary, please do not hesitate to contact us for discussion.
1 Information about us and how to contact us
1.1 Hyllux Limited ("we", "our", and "us") is a company registered in the United Kingdom, registered under number 15338992, with its registered office located at 115 East Acton Lane, W3 7HB, London.
The website www.hyllux.com is our property and we manage it.
1.2 For any contact, please send an email to our customer service at the address customer@hyllux.com.
If we need to contact you, we will do so by phone or we will send you an email to the address you provided during your order.
2 Our products
2.1 The appearance of our products may vary slightly from their representations on our website. Both images and videos of the products are intended solely for illustration. Despite our best efforts to accurately reproduce colors, we cannot ensure that the color displayed on your device perfectly matches the actual color of the products. As a result, the product you receive may exhibit minor variations from the visual representations.
2.2 The packaging of the product may vary. We would like to emphasize that the packaging of the product can also vary due to different suppliers or updates in our packaging. Although we strive to maintain consistency in our packaging, it is possible that the packaging you receive slightly differs from that shown on the images of our website. Please be assured that these packaging variations do not in any way affect the quality or integrity of the product itself.
3 Our contract with you
3.1 How we will accept your order: Our commitment to ensuring your satisfaction begins with how we handle your order. Upon receiving your order, we initiate a meticulous process to ensure its accuracy and completeness. Once all details have been verified, we will promptly send you an email to confirm the acceptance of your order. This signifies the formation of a binding contract between you and us, affirming our dedication to providing excellence in every transaction.
3.2 If we cannot accept your order: While our goal is to fulfill every order seamlessly, there may be instances where acceptance becomes impossible due to circumstances beyond our control. Should this occur, rest assured that we will communicate promptly and transparently. Whether it's due to an unexpected unavailability of stock, unforeseen resource constraints, pricing errors, or inability to meet specified delivery deadlines, we will inform you in writing. You will not be charged for the product in such circumstances, as integrity and fairness underpin our business ethics.
3.3 Your order number: To facilitate communication and ensure efficient service, each order placed with us is assigned a unique order number. This number serves as a point of reference throughout the order processing procedure. Upon acceptance of your order, we will quickly provide you with this order number. When contacting us about your order, please refer to this number. Your cooperation in this regard greatly helps us to quickly address your inquiries and ensure a seamless end-to-end experience.
4 Your rights to make changes
4.1 If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will inform you of any change in the price of the product, the delivery date, or anything else that would be necessary because of your change request, and we will ask you to confirm if you wish to proceed with the change. If we cannot make the change or if the consequences of the change are unacceptable to you, you may want to end the contract.
5 Our rights to make changes
5.1 We have the right to make minor changes to the products, including to reflect changes in relevant laws and regulatory requirements, as well as to make minor technical adjustments and improvements that ensure safety. These adjustments will not affect your use of the product.
5.2 Furthermore, we also reserve the right to make more significant changes to the products or the terms of the contract. In this case, we will inform you and you will have the option to end the contract before the changes take effect. You will also receive a refund for any products paid for but not received.
6 Supply of the products
6.1 Product delivery date. During the ordering process, we will inform you of the date on which we will provide you with the product(s). If a delivery date is not specified during the ordering process, we will deliver the product(s) as soon as reasonably possible.
6.2 Delays beyond our control. If our supply of products is delayed by an event beyond our control, we will contact you as soon as possible to let you know and will take steps to minimize the impact of the delay.
As long as we do this, we will not be liable for delays caused by the event, but if there's a risk of significant delay, you may contact us to end the contract and receive a refund for any products paid for but not received. However, you must wait for the product to be returned to us to be eligible for a refund.
6.3 Delivery in your absence. If no one is available at your address to take delivery, our delivery service should leave you a note telling you how to reschedule delivery. Our delivery service should then attempt to deliver the product to you a second time. If you are not available to accept the delivery on the second attempt, the product will be returned to a local depot, and our delivery service should leave you a note telling you how to arrange collection.
6.4 Failure to reorganize delivery. If, after an unsuccessful delivery attempt, you do not reorganize delivery or do not pick up the products from a delivery depot, we will contact you for further instructions and may charge you for additional storage and delivery fees. If, despite our reasonable efforts, we are unable to contact you or to reorganize delivery or collection, we may end the contract and Clause 3.2.3 of our refund policy will apply.
7 Informations de Contact
7.1 For any questions, requests for information, or need for assistance, do not hesitate to contact Hyllux Limited. You can reach us by email at the following address: customer@hyllux.com. We are committed to responding to all your questions as quickly as possible and to providing the necessary assistance to ensure a satisfactory experience with our online store.