This document sets out the shipping policy that applies to customers that make a purchase at Hyllux.
Shipping Options & Delivery Costs
We offer the different shipping options depending on your location and the product purchased - you will be asked to select a shipping method at checkout.
Order Processing Time
Hyllux's priority will always be our customers' satisfaction. Orders are usually dispatched within 1-2 working days of placing your orders and typically delivered within 3 to 5 working days (Mon-Fri) of receipt of the dispatch email. If your package is not received within this time frame, do not worry, delay may happen and your order is on his way to you.
Shipping to some countries may take longer than others (depending on the product purchased and location).
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier's website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
If you have any question, you can always contact us at firstname.lastname@example.org.